Dear friend,

While the Village of Roaming Shores is known for offering its residents with a relaxed, safe and comparatively affordable lifestyle it is also considered a leader in Ohio among small rural private lake communities for providing outstanding public utilities.

Mayor John Ball
John L. Ball, Mayor

Established in 1979, the village government initially came into existence for the purpose of operating a failed private utility and capturing lost tax revenue. Then, after 20 years of struggling with poor water quality and Ohio Environmental Protection Agency (EPA) regulations, the village’s water system was connected to Aqua Ohio, Inc. and the water plant decommissioned. As a result, drinking water no longer came from Lake Roaming Rock, but rather treated “city” water was purchased in bulk and delivered to our customers without the burden of profit.

The availability and reliable quality of our water supply is made possible only through the village’s continuous improvement of its municipal water system. We monitor water quality faithfully and take pride in always meeting or exceeding standards set forth by the EPA. In addition, we keep costs relatively low by using our own employees to trouble shoot and repair problems while using the very best quality replacement components.

In 2013, the village used a combination of public works grants and 0% loans to invest in necessary improvements to its waste water collection system and water delivery facilities, which resulted in four new lift stations and automatic water meter readers (AMRs). The lift stations will keep our toilets flushing while the AMRs will provide more accurate billing and help with early identification of leaks and breaks. In 2014, we will replace six failing lift stations and also make sure all 28 of the village’s lift stations have the capacity to be powered by one of our two mobile back-up generators. In addition, we will invest $150,000 to clean our water tower and install a state-of-the-art aeration and mixer system in order to vastly reduce the amount of chlorination needed in the water supply, nullify the presence of trihalomethanes (i.e., a chemical reaction that occurs when chlorine contacts sediment) and improve the taste of water.

The information provided here is intended to make you more aware of our outstanding municipal water department services. Included are conservation tips, information on billing, payment and much more.

If you have any questions, please do not hesitate to contact us Monday through Friday at 440-563-3132.

Sincerely,

Mayor John Ball Signature

John L. Ball, Mayor

 


 

Account Number

Your lot number or street address is the account number and also the file number used for zoning issues. For example if you live at 555 Morning Star Drive your account number is #555.

 

Customer Service

Village Hall (Monday-Friday, 9-4:30 p.m.)
2500 Hayford Road
P.O. Box 237
Roaming Shores, Ohio 44084
440-563-3132
roamingshores@roamingshoresOH.gov
Waste Water Treatment Plant(Monday – Friday, (8- 4 p.m.)
2565 Rome Rock-Creek Road
Roaming Shores, Ohio 44084
440-563-3146
wwtp@roamingshoresOH.gov

 

Understanding Your Bill

Account No.: Lot number
Current: What the actual meter reading is at the time was read
Previous: The reference point from the previous reading; “E” stands for an estimate
Usage: The number of water gallons used. This number is used to calculate sewer use
Service Address: Street address

sample water bill

 

Payment Option

By Mail
Village of Roaming Shores
P.O. Box 237
Roaming Shores, Ohio 44084
In Person
You may stop by the office at 2500 Hayford Road to pay a bill Monday through Friday, 9:00 a.m. to 5:00 p.m. or insert your payment into the stainless steel box located next to the front entrance of the building.

 

Water System

Since the water delivery system is located beneath the ground it is often difficult for a customer to determine what may or may not be their responsibility. Here are the details:

 

Village-Owned Water Main. This service extends from the water main to the water box.
Village-Owned Water Box: This is a valve that can be opened and closed by village employees only to control the supply of water to the property. The water box is the point where the village’s water company’s service line joins the customer’s service line. It is the access point to the valve stop that enables the village to shut off your water service. In most cases, the water box can be found between the front property line and your home. It has a six-inch diameter cover and is marked “water.” The top of the water box should be at ground level and in plain sight. You are responsible for keeping the water box clear. If the water box is not set at ground level or the lid is missing, call the village to arrange a visit to your property to replace the lid and/or adjust the height of the box.
Customer-Owned Lateral. This service line extends from the water box to the residence.
Village-Owned Meter. This device is used to measure water consumption at the customer’s property. Although the meter is owned by the village, the customer is responsible for providing an adequate location for the meter, making it accessible, and assuring it is protected from damage. At most homes in the village, indoor water meters are located near the front wall of the structure. In some cases, meters are located outdoors in meter pits, which protect the meters from winter frost. The pits are at least four feet deep. Water meters in the village are straight dial reads that read in gallons.
Village-Owned Touch Pad Remote or Register. Typically located on the side of your home at waist height, this device serves as an information conduit from the water meter to a reader, which allows meter reading to occur without entering a house.

typical water box
Typical Water Box


We have 90 meter pits


A touch pad remote or register


An indoor water meter

Village-Owned AMR. This radio operated device remotely reads water usage. It is a sealed plastic cap that is fixed to the water meter, which features a three inch encapsulated antenna and a digital output screen

E-Coder

 

Your Plumbing

The plumbing you are responsible for actually includes the service line, which is the pipe originating at the water box in the front yard and connects to your home. You are responsible for protecting the water meter from excess pressure, freezing and other damage and, if visible, maintaining the pit, as well as all plumbing within it.

What you should know:

  1. Where the water box is located;
  2. The location of the master valve, which will allow you to shut off the water to your home in case of an emergency;
  3. How to protect your plumbing from severe weather conditions that can result in expensive repairs; and
  4. How to protect your plumbing from pressure, either internal or external to your home.

 

Master Valve

The master valve in your home is probably the most important piece of your internal plumbing system. It controls the flow of water throughout your property. You and everyone in your household should know where the master valve is and be able to locate it in a moment’s notice. The most probable locations for the master valve are where the water supply pipe enters your home or at the meter.

If a property is going to be unoccupied for a long period of time, you might want to consider shutting the valve off to avoid or minimize any water emergencies during your absence. In addition, a plumber can drain your lines if the property will be subjected to below freezing temperatures.

Protect Your Pipes

In freezing conditions, your metal pipes contract while the water inside them expands as it freezes. This can cause your pipes to break. Plumbing located against exterior walls in unheated basements and crawl spaces is particularly vulnerable to the cold and can easily freeze and break. This is also true for your water meter. To avoid these problems we suggest the following:

Eliminate drafts. Close crawl spaces, vents and doors. Repair broken or cracked basement windows. Make sure basement doors and windows close tightly.
Insulate Pipes. Be sure pipes in unheated parts of your property, including crawl spaces, are protected by properly installing heat tape or pipe insulation, which can be found at many hardware and plumbing supply stores.
Protect Your Meter. If you have an outdoor meter pit, make sure the lid is not broken or missing. If pipes are not fully protected from freezing, when the outside temperature gets near 10 degrees, take the following precautions:

  • Leave a thin stream of water running continuously at the tap farthest from the meter. The additional cost of water is cheaper than the cost of repairing ruptured pipes.
  • After taking precautions to ensure harmful things are out of the reach of children, grandchildren, open doors below sinks allowing warm air inside the home to reach water pipes.
  • If your pipes freeze and you can locate the frozen area, use a handheld hair dryer (blow dryer) to thaw the area. Hold the dryer about six inches from the pipe and move the dryer slowly back and forth. If this method fails after reasonable period of time, call your plumber immediately.

 

Usage

Have you ever wondered how much water is used when taking a shower or washing dishes by hand? The chart below details water usage during a typical activity.

 

Activity Gallons Used (conventional) Gallons Used (conservation)
Toilet Flushing 5-7 gallons per flush 1.5 – 3.5 gallons per flush
Shower 7-10 gallons per minute 2-4 gallons per minute
Bath 36-50 gallons 30-40 gallons (conventional tub)
Laundry 60 gallons 42 gallons
Dishwashing by Hand 15 gallons 7.5-10 gallons (normal load)
Shaving 20 gallons 2-5 gallons (tap running)
Brushing Teeth 10 gallons 2-3 gallons (tap running)
Washing Hands 2 gallons 1-2 gallons (tap running)

 

Conservation

Many peoples do not think about how much water they use until their bills arrive in the mail. By then, it’s too late to consider what steps could have been taken to reduce water usage and water bills. Consider these tips and save:

Leaks. Determine if there is a leak at your property. Read your meter after your last use for the evening and note the position of the sweephand. Before using any water the next morning, read your meter again. If the reading is different from the previous evening without having used any water, you have a leak.

Check toilets for leaks. Put a “leak detector” dye tablet or food coloring in your toilet tank. If dye appears in the bowl without flushing, you have a leak that should be repaired. A leaking toilet can consume up to 250 gallons of water a day. Also, over time, water will degrade or “pucker” rubber valves and gaskets and create leaks. Over the years, the most costly water leaks in the village have resulted from degraded toilet valves.

Check faucets and pipes for leaks. Leaks waste water 24 hours a day, seven days a week. Even the smallest drip from a warn washer can waste 20 gallons or more each day.
Water saving shower heads or flow restrictors. Many local hardware or big box stores stock inexpensive devices that are easy to install.

Kitchen & Laundry. Use your automatic appliances only for full loads. Your dishwasher and washing machine use the same amount of water regardless of whether they are half full or completely full. Wash all you can at once.

Food Preparation. Don’t let the faucet run while you clean meat or vegetables. Rinse the food in a stoppered sink or in a pan of cold, clean water.

Drinking Water. Keep a bottle of drinking water in the refrigerator. Running tap water until it is cool enough to drink is wasteful.

Outdoors. Water your lawn only when it needs it. A simple “step test” will tell you if your lawn needs water. If the grass springs back up when you step away, it doesn’t need water. If it stays flat, go for the sprinkler. An occasional deep soak will do more good than frequent light sprinklings, which can evaporate quickly.

Customer Rights

The village administrative office is available to assist you with any questions you may have about your water or waste water service. Each customer inquiry is handled in a responsible manner with attention and care. Every effort is made to provide you with a prompt response to your inquiry. If you are not satisfied with your situation, please contact the mayor or a village council member.

The customer has a right to see proper village employee photo identification and to know the reason(s) for the visit whenever a village employee(s) or agent(s) seek access to the customer’s premises.

Arranging for Service

The village requires new customers and landlords to establish financial responsibility prior to receiving service. In the Roaming Shores, landlords are ultimately responsible for paying their tenants water accounts.

Financial responsibility for opening an account may be established if the customer:

  1. Owns the property being served or other real estate in the village; or
  2. Demonstrates that he/she is satisfactory credit risk; or
  3. Has a history of timely paying the bills of a similar utility; or
  4. Provides a guarantor; or
  5. Provides a security deposit.

 

Deposits

Deposits may be required from any customer in the amount not to exceed one twelfth (1/12) of the estimated charge for all services for the ensuing twelve (12) months, plus 30 percent of the monthly estimated charge.

After discontinuing service, the village will promptly apply the customer’s deposit, including accrued interest and changes to the final bill. A transfer of service from one location to another within the village does not prompt a refund of the deposit.

Water account deposits will be refunded if the customer has:

  1. Paid his/her bills for service for twelve (12) consecutive months without having had a service disconnection for nonpayment;
  2. Not had more than two occasions on which his/her bill was not paid by the due date; and
  3. Not been delinquent in the payment of his/her bills.

The village will promptly return the customer’s deposit upon the customer’s request at any time the customer’s credit has been otherwise established, or re-established.

Your Responsibility & Ours

The customer will install, if not already installed, and maintain at his/her own expense all customer service lines in the premises, and the village shall own and maintain at its expense all mains and other facilities used in rendering service.

 

Payment of Bills (905.04 PAYMENT; LIEN)

All water charges and sanitary sewer rental charges shall be due immediately upon issuance. All water charges and sanitary sewer charges rendered by the Billing Clerk shall be paid within twenty-one days from billing date to the Billing Clerk. Any water charges or sanitary sewer charges not paid within thirty days from the billing date shall be considered delinquent and a charge of one and one-half percent (1.5%) each month shall be assessed against any outstanding delinquent water and sanitary sewer bill; however, no more than one and one-half percent (1.5%) delinquent charge shall be assessed each month against the given account when both water and sewer bills are delinquent and unpaid. Should any sewer bill remain unpaid for a period of thirty-five days from the billing date, the water and sewer services are subjected to disconnection by means of shutting off the water supply, and an additional ten dollar ($10.00) ($5.00 water – $5.00 sewer) notice fee is charged to the account balance.

The water and sanitary sewer services shall be resumed only upon payment of the delinquent charges together with any delinquent fees, and a turn off/turn on charge of fifty dollars ($50.00) during business hours or eighty dollars ($80.00) during non-business hours. In no event shall more than eighty dollars ($80.00) be charged for a turn off/turn on fee when both water and sewer charges are past due.

Each charge or rental levied is a lien upon the corresponding building, lot or premises serviced by such connection, and if not paid within thirty days after written notice to the property owner requesting payment, then the delinquent amount due shall be certified to the Ashtabula County Auditor and collected in the same manner as Village taxes. (Ord. 388-08-03. Passed 10-21-03.)

 

Disconnecting Service

We may disconnect your service without your request and without prior notice only for the following reasons:

  1. Tampering with any main, or other appliance under the control of, or belonging to the village;
  2. Connecting the customer service line, or any pipe directly or indirectly connected to it, to any lines or pipes carrying or which are in a position to carry clean water, other non-sewage, or unacceptable sewage; or
  3. Any other violation of, or failure to comply with, the village’s codified ordinances, which may, in the opinion of the village, create an emergency situation.

We may disconnect your service after at least twenty-four (24) hours prior written notice for any of the following reasons:

  1. Use of water and or sewer service not stated in your application for service, or for the use of service upon any premises not stated in such application; or
  2. Prevent waste or reasonably avoidable loss of water.

Personal delivery of a disconnect notice to the customer’s premise shall first be attempted and, only if personal service cannot be accomplished at that time, the notice will be securely attached to the premises in a conspicuous manner. We may disconnect your service upon written notice for any of the following reasons:

  1. Non-payment of any charges when due or within any additional period for payment permitted by the village, or for not making a deposit as required. Disconnection of service for non-payment may not occur prior to fifteen days after the due date;
  2. Any violation of, or failure to comply with, the village’s water-related codified ordinances other than for those reasons where no notice is required;
  3. Misrepresentation in the application as to any material fact;
  4. Denial to the village of reasonable access to the premises for the purpose of inspection; or
  5. Violation of federal, state, or village laws or ordinances where such violation affects the provision of utility service.

Documents

2015 Water/Sewer Rates

Water: $6.50/1000 gallons
Sewer: $11.00/1000 gallons
Water & sewer: $72.00 every two months for zero use (with a home)
Vacant lot: $27.00 every two months